Returns Policy

Standard Return Policy

Ellie & Bea Outlet does not offer free returns. It is the responsibility of the customer to return any unwanted items at their own cost.

All shoppers based within the EU may return unwanted item(s) by exercising their rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 as detailed below. We also offer a standard returns policy which covers returns of any unwanted item(s). Unfortunately due to the nature of the Outlet store, we are unable to offer exchanges.

You should return your unwanted item(s) within 14 days of receiving them. When your delivery is signed for, the time and date of delivery is logged on our system. Returns outside of this timeframes may only be accepted at the discretion of Ellie & Bea Ltd and may only be refunded as a credit against a future purchase. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to do so, we may have a right of action against you for compensation.

Item Condition

Items should be returned in an unused, re-sellable condition, and with all original garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. Ellie & Bea under garments and nightwear should be tried on over underwear.

Exchanges

Unfortunately due to the nature of the Outlet store and limited stock availability we do not offer an exchange service. If you purchase a garment and require an alternative size, we recommend you return the first item for a refund and place a second order for the size required.

Receiving A Refund

Your refund can only be credited to the original payment credit or debit card. For orders cancelled under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, the refunded amount will include shipping costs. Shipping costs will not be refunded for any items returned under our standard returns policy.

If you are based outside the EU, any customs duties or sales taxes will not be refunded by Ellie & Bea Ltd, however we recommend that you contact your local customs office. If you are based inside the EU, all sales taxes will be refunded by Ellie & Bea Ltd.

Please allow up to 14 business days for any refund to your original payment card or account.

Faulty Goods

Ellie & Bea will deem goods to be faulty if they are received damaged, or where a manufacturing fault occurs within 14 days of purchase. Any items that are damaged as a result of wear and tear are not considered to be faulty. Where appropriate we will offer to repair any faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same colour, subject to availability. If we cannot fulfil this replacement, you will receive a full refund for the item or a suitable replacement.